Welcome to Change Lanes!
Each week, we take a powerful mental model - from Renaissance Italy to Swedish philosophy - and apply it to persistent challenges in financial services, all in just 10 minutes. These bite-sized episodes will offer unique lenses to reframe problems and spark innovation.
Perfect for your morning coffee or commute. 10 episode series.
Guests
Josh Herman
CEO & Co-Founder at CU WealthNext
Margaret J. Hartigan
CEO & Founder at Marstone
Tim
Rutten
CMO at Backbase
Valerie Kovacs
CMO at First Mutual Holding Co.
Jorge Garcia
CEO & Founder at Linker Finance
Jenny Ludwigsen
VP of Marketing at Community Choice CU
Kevin Hart
CEO & Founder at Green Check Verified
Nikhil Lakhanpal
Co-Founder at Narmi
Joseph W. McLean
CEO & Co-Founder at Quavo
Episodes
1
Chesterton's Fence
Before dismantling legacy systems or processes in finance, understand why they were built. Discover how this principle helps evaluate regulations, risk controls, and traditional banking practices in our rapidly evolving digital landscape.
2
The Medici Effect
Innovation in financial services happens at intersections. Learn how combining fintech, traditional banking, and unexpected industries creates breakthrough solutions in payments, lending, and wealth management.
3
Tyranny of Small Decisions
How do incremental choices in risk management, compliance, and product development lead to systemic issues? Explore this framework's application to market behavior, customer experience, and organizational change.
4
Salt Shaker Theory
Like repositioning a salt shaker to its original spot, discover why financial services must constantly realign with customer needs. Examine how small frictions accumulate to create major service gaps.
5
The Centipede's Dilemma
When overthinking paralyzes performance—from trading decisions to customer interactions. Learn how excessive analysis impacts financial decision-making and operational efficiency.
6
The Click Test
What makes financial products and services intuitively usable? Explore how this simple principle can transform complex banking processes into seamless customer experiences.
7
Lagom
Finding the perfect balance between innovation and stability in finance. Swedish wisdom applied to risk management, product development, and sustainable growth.
8
Shirky Principle
Institutions preserve the problem they were meant to solve. Examine how this affects banking innovation, regulatory compliance, and industry transformation.
9
Dunning-Kruger Effect
From investment decisions to risk assessment—why overconfidence matters in finance. Practical strategies for better decision-making and expertise development.
10
Sampo-yoshi
The Japanese principle of three-way satisfaction: good for the seller, buyer, and society. Reimagining financial services through the lens of sustainable value creation.